1. Scope & Purpose
This Privacy Policy (“Policy”) explains how NimSol LLC (“NimSol,” “we,” “us,” “our”) collects, uses, and protects information from clients, prospects, and users via our websites, communications, and services. This Policy covers our U.S. operations and Dubai office, and applies when we handle billing, coding, credentialing, RCM, and healthcare SEO services.
We operate under HIPAA and related U.S. laws when dealing with Protected Health Information (PHI) as a business associate for healthcare providers.
2. Offices & Contact
Head Office (U.S.)
26 A Dowling Rd
Albany, NY 12205
Dubai Office (UAE)
Building 26, Dubai Health Care City
NimSol LLC
Call / Consultation
+1 (518)-960-0242
3. What Information We Collect
We collect personal and business data needed to provide services. Types include:
- Identifiers: Name, address, phone, email, IP address
- Practice data: Clinic name, specialty, license numbers
- Billing & claims data: Insurance info, claims history, service dates
- Website & usage data: Cookies, device type, pages visited
- Communications: Emails, support tickets, forms you submit
We collect data you provide directly and automatically (e.g. via cookies).
4. How We Use Your Information
We use your information to:
- Deliver and improve our services
- Process claims and billing operations
- Communicate with you about your account, support, updates
- Maintain security, audit logs, internal checks
- Comply with legal and regulatory obligations
We do not use your data for unrelated marketing without your explicit consent.
5. Disclosure & Sharing
We may share your data with:
- Service providers & vendors (e.g. IT, analytics, secure messaging) under Business Associate Agreements
- Affiliates for business operations
- Clients in the context of services (e.g. if your data needs to flow to your clinic’s systems)
- Legal or regulatory parties when required by law
- De-identified / aggregated data (when no individual is identified)
We do not sell your data.
6. Communication & Messaging
We use phone, email, secure portals, and where appropriate, RingCentral or SMS.
- All communications with PHI via SMS or messaging require secure, HIPAA-compliant platforms. Standard SMS is generally not suitable for transmitting PHI. The HIPAA Journal+1
- Before sending SMS with any sensitive content, we obtain your explicit consent and warn of risks.
- You may opt out of SMS at any time.
- We do not send promotional marketing via SMS to clients.
7. Security & Data Protection
We apply administrative, physical, and technical safeguards (as required under HIPAA) to protect electronic PHI. HHS.gov+1
Measures include:
- Encryption in transit and at rest
- Access controls and user authentication
- Audit logging and monitoring
- Regular staff training
- Data backup and contingency plans
8. Data Retention & Deletion
We retain your information for as long as needed to provide services or comply with legal obligations. Once retention is no longer needed, we securely delete or de-identify data.
9. Rights & Access
Depending on your location and laws:
- You may request access to your data, correction, or deletion
- You may request portability of your information
- You may opt out of certain disclosures
- We may require verification of identity before fulfilling requests
Under HIPAA, individuals also have rights to access their PHI held by us as a business associate. HHS.gov
10. International Access & Jurisdiction
If you access NimSol from outside the U.S., your data may be transferred, stored, and processed in the U.S. under U.S. law.
11. Policy Updates
We may update this Policy from time to time. Changes are posted with an updated effective date. Continued use after changes indicates your acceptance.
12. How to Contact Us
If you have questions, or wish to exercise your rights, contact:
NimSol LLC
Attn: Compliance Officer
26 A Dowling Rd, Albany, NY 12205, USA
Email: info@nimsol.us
Phone: +1 (518)-960-0242
